If our FAQs page hasn't already answered your question, send us a message and we will respond as soon as possible. If your request relates to a specific order, please include your order number or email attached to your Revel Rewards account.
Our Customer Service Team are available:
Monday – Friday 9am until 5pm EST.
By web: Click the “Support” button in the lower right corner and submit your information.
By email: firstname.lastname@example.org
By phone: 855-REVEL-01 (855-738-3501)
It is crucial to ensure you are applying enough Activator to your nail, make sure to dunk the brush back into the bottle before moving on to the next nail.
After the second coat of activator is applied, let it dry for 1-2 minutes before you apply the first coat of finish gel. The first layer of Finish Gel needs to be applied quickly, in 2-3 quick strokes. The second coat of Finish Gel can be applied more slowly and carefully; be sure to cap the front edge of the nails.
Your Finish Gel is causing your nail to look dull or matte because either the Activator was not fully dry before you applied the Finish Gel, or you did not use enough Activator on the nail initially. If you are experiencing this issue, you can buff down the nail and reapply Activator (making sure to dip the brush back in the bottle for each individual nail) and letting it dry for a 15 seconds if you are using the Professional liquids or letting the Activator dry for 1-2 minutes if you are using the EZ Care liquids. Next, dry each nail with a paper towel, and reapply your Finish Gel.
If you are sure your Activator is completely dry, you may have gotten Activator in your Finish Gel which could be preventing it from curing properly. If this is the case, contact us.
Not enough Activator or improper prep. Activator is what cures the powder and makes it adhere to the nail. You might need to use more of the #3 Activator, making sure you apply to the front edge of the nail (capping the front edges). If the front edges are not capped, lifting can occur. Be sure to apply the Activator on all edges. Getting Activator on the skin will not damage the skin. To learn how to properly prep the nail, click here: https://youtu.be/-V2I3BDQJR8
Pro Base and Finish Gel are strong adhesives. You need to be careful to not get it on the neck of the bottle or it will glue the cap shut. If this happens, you can wrap a non-slip jar opener around the lid or put a rubber band around the lid to get a better grip and open the bottle. We then suggest you apply the brush softener to clean the threading, ensuring the brush softener does not get in the liquids as it will contaminate them, then wipe off. To prevent this from happening in the future, be sure to watch our Liquids 101 video here: https://www.instagram.com/tv/CByiMqDplJG/?utm_source=ig_web_copy_link
Please also note that Gel Thinner is a thinner version of these liquids and is still composed of a strong adhesive that will cause the lid to seal shut if left on the threading of the bottle or lid.
If you do happen to get Finish Gel or Pro Base on the outside threading of your bottle, you can apply Brush Softener or Acetone to the area (making sure not to get any Brush Softener or Acetone inside the bottle), wait 3 minutes, then wipe the threading with a paper towel before closing the bottle.
If you are having trouble with the ProBase or Finish Gel brush hardening, there are two possible causes:
If Pro Base comes in contact with excess powder it can cause the brush to harden, this is why it is crucial to wipe off the excess powder in between layers of ProBase and dipping the nail. If you use a Prep or even wipe your nails with alcohol prior to applying your first layer of Pro Base it can cause hardening if the step is not entirely dry.
The Activator may not be completely dry when you move on to the Finish Gel. You need to wait longer (1-2 minutes) after the second application of the Activator to apply the Finish Gel. Activator and Finish Gel react with each other to give you the hard finish on your nails, and the same thing can happen in your bottle. If the Activator on your nails is not completely dry, you will have a hardened Finish Gel brush.
To fix a hard brush: Take out the brush in the brush softener bottle and use a paper towel to dry off the liquids on the brush. The liquid is colored so that you have a visual appearance on how clean the brush is, dry it until the brush is colorless. Use the clean, dry brush in the liquid with the hard brush. Then take the hard brush, clean it with a paper towel, and let it sit in the brush softener bottle for at least one hour. After one hour, take the brush out and clean it to remove glue residue from the bottle. Leave that brush in the brush softener for next time you have a damaged brush.
Remove the damaged brush from your bottle of Pro Base or Finish Gel. Carefully wipe on a paper towel. Remove the brush from the Brush Softener. Carefully wipe the liquid off of the wand and bristles of the Brush Softener brush on a paper towel. Let the brush from the Brush Softener bottle dry completely - it should not be blue anymore. Once dry, you can use the brush from the Brush Softener in the Pro Base or Finish Gel. Put the damaged brush into the Brush Softener and leave it in the bottle until another brush is damaged and follow the same steps. See this video: https://www.youtube.com/watch?v=8dRTbQCURxM&t=2s
Please note the Brush Softener is meant to help with minor brush stiffness. If your Pro Base or Finish Gel are beginning to thicken, the Gel Thinner may help. If they are very thick, you can contact us and get a replacement if the liquids were purchased within the past year.
Dip Powder Application
Summary of Steps:
Shake up powder jar to fluff up powder
Dip into powder
File nails and dust off excess dip powder
Apply Activator and wait 1 minute
Apply the first coat of Finish Gel with 2-3 quick brush strokes from base to tip.
Apply the second layer of Finish Gel
Check out our Dip Powder Application tutorial!
Dip Powder Removal
There are a few different ways to remove Dip Powder. Check out these videos to see which process would work the best for you!
1. Nail Spa Removal Kit
2. Foil Wraps
3. The Baggie Method
You can track your order by checking you order status page. Remember you can now edit or cancel your orders yourself and do not need to contact customer service
Yes, they will work, but sometimes due to high volume on sale days, our rewards program can slow down a bit. To avoid this we suggest choosing which code you’ll be using and cash it out before shopping!
1. Be sure to take a look at the calendar and all the deals and steals and make a list of what you’ll be buying so you can have an easy breezy checkout!
2. Speaking of easy breezy checkout, we know you’re excited, but if you’re paying with a 3rd party like PayPal or AmazonPay, make sure you wait to be directed back to our website after payment. This will ensure you do not encounter an issue at checkout.
We’re changing things up this year and access days for some sales are specific to your tiers (Black Friday). Be sure to know what tier you are in and look for the specifics for your sales! Check to see what tier you are in by heading to https://www.revelnail.com/pages/rewards
1. Due to a high volume of customer service cases during these times it may take 2-3 business days to get back to you!
2. Please know that we will get to every email and message in the order that we receive them, emailing multiples time about the same issue does not put you closer to the front of the line. Please try to refrain from doing this as it does slow down the entire process.
Shipping carriers are already delayed due to high online shopping volume - we’re expecting shipping times to be a bit delayed - processing time isn’t included in shipping time.
We cannot guarantee holiday delivery due to the global pandemic; delays are inevitable. Please keep this in mind and shop early, and accordingly.
Due to high volume during the holidays, we will be unable to retroactively apply coupons/promotions to orders. Make sure you double and triple check your order before you place it to ensure everything is correct!
We know it’s the worst waiting for something so great to deliver! We cannot guarantee when you will receive your package. Some packages may experience delays due to increased package volume in carrier networks. All major shipping carriers like DHL, Fedex, and UPS are experiencing delays due to high volume and COVID-19.
Only one discount code and one gift card code are able to be used on each order. Revel Rewards codes are not combinable with site wide codes.
You can create an account by clicking on the account button the top right corner, or by clicking on the Rewards tab. From the account button, click “Don’t have an account? Create one” and fill in the necessary information. From the Rewards tab, click “Join Now” and fill in the necessary information.
Your tier will reset every year on your sign up date.
Revel Rewards are coupons you are able to redeem by using your accumulated points. The Rewards can only be applied for up to 50% off an order.
Ex: A $25 off reward can only be applied to $50+ orders. A $25 off reward cannot be used on a $30 or $40 order. (All totals are before shipping costs and any other discounts)
50 points are redeemable for a $5 reward, 100 points are redeemable for a $10 reward, 200 points are redeemable for a $20 reward and so on. Different rewards are available for different tiers.
Nail Novices can become Devoted Dippers by spending $75-$199.99 in a given calendar year.
Devoted Dippers can become Powder Perfectionists by spending $200+ in a given calendar year.
Tiers are based solely on spend amount, not on the amount of reward points you currently have.
To redeem Revel Rewards click here https://www.revelnail.com/pages/rewards Ensure you are logged into your account, and this will show you your available reward points and rewards. Scroll down to the “Rewards” section and this will show you the available rewards to choose from. Once you've chosen the reward you would like, click "get reward” and then "redeem." A screen will pop up with your reward code to copy and paste.
Not to worry! Scroll down to the “History” section of your rewards account. Here it will show you all of your redeemed rewards. You can view the code again at any time by clicking “Approved.”
Please note that you must go into your Revel Rewards account and like/follow on socials (Facebook and Instagram) directly in the Rewards tab to be awarded those points. If you’ve already liked/followed us and didn’t receive the points, visit our contact us page https://www.revelnail.com/pages/contact-us and send us a message, we’ll be happy to help.
Sensitive Liquid Line
"Dip Flu” is a reaction to the contents of Step 1 (Nail Base Coat) and Step 3 (Nail Top Coat) in a Dip Powder Liquid System set. All Dip Systems currently on the market use the same chemistry for their steps. The reaction typically includes sneezing, coughing, having congestion, or headaches during or after dipping your nails.
Yes! The Sensitive Liquid Gel Top Coat does require a UV/LED Lamp to cure. You can purchase our UV/LED Sensitive Liquid Bundle here!
No, the Sensitive Base and Sensitive Gel Top Coat are not interchangeable in the Sensitive Liquid Set. We recommend following the instructions and using the steps in order for best results.
Our Sensitive Dip Powder Liquid Set was created to achieve beautiful manis without experiencing "dip flu."Although swapping out the Sensitive Gel Top Coat for Finish Gel may work, it was not designed to be used this way. If you use Finish Gel in place of the HEMA-Free gel you may still experience "dip flu." For best results, please follow all instructions thoroughly.
The Sensitive Gel Top Coat requires a 36-48 watt UV/LED lamp.
Yes, although for best results we recommend using all three Sensitive Liquids in conjunction to prevent "dip flu" symptoms.
Although we did not experience this during testing, it is possible that the use of a UV/LED light may affect the color payoff slightly.
Yes, Sun Changers will still work. Please note that they do still require a UV index of about 4 to see the change.
As of June 6, 2022 mandated by the US Postal Service we will no longer be permitted to ship Dangerous Goods by Air USPS carrier for APO (Hawaii, Alaska, Guam, Puerto Rico, Virgin Island, and Army Bases Europe & Pacific).
Any liquids deemed flammable and hazardous are considered dangerous goods which cannot fly by air. However, the only items that are exempt are dip powders and select accessories.
The following items are considered dangerous goods: Gel Liquids, Gel Polish, Nail Lacquers, Step 2 - Activator and Acetone.