Frequently Asked Questions
See below for some answers to Frequently Asked Questions!
Q: How do I apply the products?
Summary of Steps:
- Apply Prep (optional)
- Shake up powder jar to fluff up powder
- Apply Probase
- Dip into powder
- Apply Probase
- Apply Activator
- File Nails and remove dust particles
- Apply Activator and wait at least 2 minutes
- Apply first coat of Finish gel with 2 or 3 quick brush strokes from top to bottom. Then apply second layer of finish gel
Click on the YouTube Video below for a detailed video of the application process:
Q: Why is my Finish Gel taking a long time to dry or not drying with a shiny finish?
A: After the second coat of activator is applied, let it dry for 90-120 seconds before you apply the first coat of finish gel. The first coat is thin and fast. The second coat is applied after all five fingers have received the first coat. You need to let the first coat dry a little before applying the second coat. Doing the first coat for all five fingers and going back to the first finger that you started on is enough time.
Q: Why does my Finish Gel have dull streak marks on the surface?
A: The matte streak marks are from applying the finish gel too soon or the first coat of Finish Gel too slowly.
Q: Why does my Finish Gel look like it contains a film rather than a normal shine?
A: Make sure the activator is completely dry before applying the Finish Gel. If you do all 5 fingers at once, it should be dry by the time you finish all the fingers on one hand. Applying Finish Gel before the Activator is dry will cause it to lack shine.
Q: How do I remove Dip Powder?
A: Just use acetone. If you drill/file it beforehand, it will be easier to remove. You would use the same procedures as an acetone wrap for removing gel polish.
Check out our new video below to help master the dip powder removal process!
Q: The lid on my Probase or Finish Gel is stuck, what happened?
A: Probase and Finish Gel are strong adhesives. You need to be careful to not get it on the neck of the bottle or it will stick the cap to the bottle. You want to use the inside wiper to control the amount of liquid on your brush - not the neck of the bottle. If you look inside the bottle you can see it. If you get any liquid on the neck, wipe it off immediately, before returning the brush to the bottle. If you reinsert the brush, you can get liquid inside the cap, and that can cause a stuck lid too.
Please don't use excessive force to open - we're happy to replace your liquids with a new bottle if the lid gets stuck.
Q: My Dip Powder is lasting so long that my nails have grown in – can I fill or do need to remove and re-apply?
A: Typically, you can refill a pink and white French manicure, we recommend removing one color applications for better results. If you want to do a refill, you can do the following: Lightly file a thin layer of the old dip powder, remove all dust particles. Then apply Probase on entire nail, dip into white powder first, then dip into pink powder. If you want to refill one-color application, you would just dip the entire nail into the color powder. If you want to thicker nail, you can apply Probase and dip into powder again. Apply activator. File nails. Then apply activator again. Wait for 2 minutes to dry. Apply two coats of Finish Gel.
Q: I am experiencing Lifting, what’s happening?
A: If you are experiencing lifting there are usually 2 possible causes:
When you apply the first layer of the Activator, this is what actually cures the powder and makes it adhere to the nail. You might need to use more of the #3 Activator and also apply this to the front of the nail too (capping the front edges). If the front edges are not capped, this could be a source for lifting. Ensure you apply Activator on all the edges, you can get Activator on the skin, it will not damage the skin.
The second possible cause is that when you apply the first layer of Finish Gel, you need to do this in 2-3 quick strokes, you don't need to get close to the cuticle area for the first layer, start from the cuticle area and brush quickly from the cuticle area to the tip of the nail. When you are applying the second coat of Finish Gel, you can do it slower and more carefully by getting close to the cuticle area and also the front edge of the nails. It is important to always apply Activator and Finish Gel to the front edge of the nails to avoid lifting from the front edge.
Q: My Finish Gel is getting thick, what’s happening?
A: The reason your Finish Gel is getting thick is because you are not allowing Activator to dry long enough before applying Finish Gel. If the Activator gets on the brush, then you put it in Finish Gel bottle, it can cause this to happen.
Q: How do I use the brush softener?
A: Remove either the brush on Probase or Finish Gel. Carefully wipe the glue on a paper towel. Remove the brush on the brush softener. Carefully wipe the liquid from the brush softener. Let the brush in the brush softener bottle dry completely, it should not be blue anymore. Once dried, you can use the brush on the brush softener in the Probase or Finish Gel. Put the damaged brush into the brush softener and leave it in the bottle until you need it again.
Q: Why is the brush on my Probase or Finish Gel getting hard?
A: If you are having trouble with the Finish Gel brush hardening, there are two things causing this issue. First, you need to wait longer after the second application of the #3 Activator to apply the first layer of the #4 Finish Gel. If the nails are still wet with Activator you will have a hardened #4 brush. Wait about 45 seconds after the application of #3 before applying the first layer of #4 Finish Gel. Second issue, when you apply the first layer of #4, you need to do this in 2-3 quick stokes, you don't need to get close to the cuticle area for the first layer, start from the cuticle area and brush quickly from the cuticle area to the tip of the nail. When you applying the second cost of #4, you can do it slower and more careful by getting close to the cuticle area and also the front edge of the nails. It is important to always apply #3 and #4 to the front edge of the nails to avoid lifting from the front edge.
To fix a hard brush: Take out the cap/brush in the brush softener bottle and use a paper towel to dry off the liquids on the brush. The liquid is colored so that you have a visual appearance on how clean the brush is, dry it until brush/cap is pretty colorless. Use that cap/brush in for the #4 finish gel bottle. Then take the damaged brush from the #4 bottle, clean with paper towel and let it sit in the brush softener bottle for at least one hour. After one hour, take brush/cap out and clean it to remove glue residue from the bottle. Leave that cap/brush in the brush softener for next time you have a damage brush.
How Do I redeem my Revel Rewards Points?